That was painless
My Circuit City (Chase) credit card let me down. TiVo let me down, too, but the root cause was the Chase company. Here's what happened:
September 30th I ordered a TiVo unit (see blog entry). A day or so later I received a generic e-mail from Chase that some sort of transaction failed but I couldn't get any information about it. Well, I figured the vendor would contact me.
That's where TiVo let me down. They didn't notify me about the transaction failure. I found out about it today when I called for the order status as about a week had passed since I placed the order. What bugged me more, though, is that there was nothing wrong with the card information when I verified it with the TiVo rep.
So I called Chase to cancel the card and it was the most painless cancellation process I've done in years. After dialing the toll-free number I had to press just 4 buttons. Not once did I speak with a person. Not once did someone try to save my account. Not once did I have to be put on hold.
I guess Chase didn't really want my business. Oh, well.
